The Assess Systems Wire
May 1, 2008
Your Employees are the Face of Your Business – Hire the Best
In the service industry, your employees are the face of your business. Good employees create positive customer experiences, generate repeat business, sell more, and influence positive behaviors in coworkers. Bad employees disrupt the work environment and cost the company money through turnover, inventory shrinkage, lost productivity and lost customers. A study published in the Harvard Business Review* concluded that job match is the single most important component of job success. Our research has found this to be true of not only skilled professional and managerial roles, but of hourly level roles as well. From a selection perspective, if we can put the right people in the right role, we will maximize success. But how can we best evaluate this person-job fit? Read full article » *Source: Herbert M. Greenberg and Jeanne Greenberg, "Job Matching for Better Sales Performance," Harvard Business Review, Vol. 58, No. 5.)*** See our upcoming May webinars on best practices in Hospitality and Retail Selection ***
Events Calendar
Your People = Your Guest Experience - Best Practices In Hospitality Selection Webinar
May 20, 2008
Feel Like Returning Some of Your New Hires? - Best Practices in Retail Selection Webinar
May 21, 2008
Succession Planning - Building Bench Strength Webinar