Use SELECT for Call Centers to identify a candidate's potential for success in following types of call center jobs: Inbound Service Representatives Inbound Sales Representatives Outbound Sales Representatives Combined Inbound and Outbound Sales
	This SELECT testing module will help you to hire candidates who: Display a positive, confident attitude Show customer sensitivity Overcome objections and make recommendations Lead customers effectively to a close Are optimistic and resilient Show a genuine desire to sell
	The Call Centers module provides separate measures of potential for success in Inbound Service, Inbound Sales, and Outbound Sales.
	Inbound Service measures: Positive Service Attitude - Favorable view of customers and the service role Energy - Active and productive Accommodation to Others - Willing to meet the needs of other people Acceptance of Diversity - Tolerates others different from self Frustration Tolerance - Emotionally optimistic and resilient Integrity - Strong work ethic
	Inbound Sales measures: Productive Attitude - Faith in self and a positive outlook on others Energy - Active and productive Accountability - Takes personal responsibility for results Influence - Enjoys persuading callers and leading the conversation Social Comfort - Puts others at ease Frustration Tolerance - Emotionally optimistic and resilient Preference for Structure - Enjoys following procedures and guidelines Integrity - Strong work ethic
	Outbound Sales measures: Productive Attitude - Faith in self and a positive outlook on others Energy - Active and productive Multi-tasking Ability - Ability to work on several different tasks at once Accountability - Takes personal responsibility for results Assertiveness - Interpersonal forcefulness Social Comfort - Puts others at ease Diplomacy - Skill in handling people Acceptance of Diversity - Tolerates others different from self Frustration Tolerance - Emotionally optimistic and resilient Criticism Tolerance - Can accept critical feedback Integrity - Strong work ethic
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