RELATED
TOPICS:

Realistic Job
Preview


Structured
Interview


Testing

Total Selection
Process


Success Stories




More SELECT
Surveys


Professional
and
Managerial
Assessment


About BHA

Improving Call Center Productivity Through Hiring Better People




Welcome. Thank you for visiting our Call Center Selection site.

This site offers you an opportunity to learn more about how call centers are increasing their productivity and customer retention by developing integrated selection processes to hire the best teleservice and telesales staff.


The organizational psychologists, human resource consultants, software designers and service professionals of Bigby, Havis & Associates (BHA) understand that selection and retention are key issues for all organizations.

We believe that well designed selection processes can help you to consistently find candidates who will be successful in your call center jobs.

The following pages will describe the key components of a well designed selection process.

For more information contact Kathy Capelle at kcapelle@bigby.com or call her at 800-283-6055.

More SELECT Surveys