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About
BHA
Welcome. Thank you for visiting our Call Center Selection site.
This site offers you an opportunity to learn more about how call centers are
increasing their productivity and customer retention by developing integrated
selection processes to hire the best teleservice and telesales staff.
The organizational psychologists, human resource consultants, software designers and service professionals of Bigby, Havis & Associates (BHA) understand that selection and retention are key issues for all organizations.
We believe that well designed selection processes can help you to consistently find candidates who will be successful in your call center jobs.
The following pages will describe the key components of a well designed selection process.
For more information contact Kathy Capelle at kcapelle@bigby.com
or call her at 800-283-6055.
